Last updated: November 4, 2026

This policy explains when we refund payments made on UnlockSub. For any request, write to us at support@unlocksub.com.

1. Paid plans

  • You can request a full refund of a plan within 7 days of purchase, as long as you have not used its paid features.
  • Plans do not renew automatically: we will never charge you for a new period you did not buy yourself. When a plan expires, your account returns to the free plan.
  • If a fault on our side prevents you from using your plan for more than 72 consecutive hours, we will refund the affected part of the period or extend it, as you prefer.

2. Wallet top-ups

  • Unused top-up balance can be refunded within 14 days of the top-up.
  • Balance already used to buy plans, add-ons or campaigns is not refunded, except as stated in this policy.
  • Wallet balance is not e-money, does not earn interest and cannot be transferred to another account.

3. Profile add-ons

Activated add-ons are not refunded, unless they do not work because of a fault on our side that we do not fix within 7 days of your report.

4. "Promote" campaigns

  • Campaigns are paid in advance with your Wallet balance.
  • If you cancel a campaign, we reject it during review, or it expires after 30 days without being completed, the amount for undelivered views is automatically returned to your Wallet.
  • Views already delivered are not refunded.

5. Creator earnings

Earnings from views and referrals are not a payment from you to UnlockSub, so this policy does not apply to them. Withdrawals are governed by the Terms of Use.

6. When there is no refund

  • Accounts suspended for fraud, invalid traffic or breach of the Terms of Use.
  • Requests made after the deadlines stated above.

7. How to request a refund and timing

  1. Write to support@unlocksub.com from your account email with your username, the payment date and the reason.
  2. We reply within 5 business days.
  3. If approved, we refund the money to the same payment method within 15 business days. Fees charged by the payment method may be deducted.

8. Payment methods

Plans and top-ups are paid with PayPal. Plans and campaigns can also be paid with your Wallet balance.

9. Your other rights

This policy does not limit the rights you have under the law of your country. In Peru you can file a complaint with INDECOPI.